Are you hungry to innovate? To do things differently? To work with a company that’s real, thoughtful and very forward-thinking?

Meet Riverside. We are an organic, “better for you” snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as MadeGood, tasty school-safe snacks. Your workout buddies grab GoodTo Go Keto certified bars. And your pup begs for a Cookie Pal treat, our human-grade, vegan dog treats.

At Riverside, we make delicious snacks that are good in every way. From our ingredients to our manufacturing practices, we’ve raised every bar on every aspect. We’re friendly and focused on creating foods that are good for you and good to the planet as well. Riverside Natural Foods is B-Corp certified, Triple-Bottom Line, Zero Waste, and Canadian owned and operated.

Come work with a new Canadian leader! We value teamwork, humility, respect, ownership, adaptability, passion and fun. Our amazing culture is reflected in our recent employee engagement score of 92%!

You can learn more about us at

We continue to grow and today are looking for a committed, talented, star to join our team as our Customer Supply Chain Analyst

Position Summary/Objective:

As the first Customer Supply Chain Analyst in the US, this role will play an integral part in the implementation of key initiatives and process development for the Customer Supply Chain Team at Riverside. This role will work directly with Riverside’s key customers and will be responsible for advocating customers’ needs throughout the organization.

To improve how we service our customers, the Customer Supply Chain Analyst will establish strong cross functional relationships with Supply and Demand Planning, Logistics and Distribution, Sales Account Managers, and Accounting.

Responsibilities include:

  • Demonstrate and uphold Riverside’s Core Values
  • Ensure customer orders ship on time and in full while optimizing inventory and minimizing risk
    • Check inventory of finished goods to confirm available stock to fulfill orders
  • Act as an internal representation of the customer while balancing Riverside's capabilities with customer expectations
    • Lead cross functional problem solving for any shortages, out of stocks, delays, and/or complaints
  • Partner with the Customer Supply Chain Manager to execute ordering efficiencies and policy implementation
    • Provide insight to customer ordering behaviors and opportunities for improvement
  • Investigate OTIF fines and provide direction to Accounting, while analyzing trends and identifying best practices to mitigate deductions
    • Maintain customer specific OTIF reporting on a standard cadence
  • Drive continuous improvement through comparing customer shipments vs demand forecast
    • Support new and discontinued items, promotional build programs, and out of stocks
  • Establish and monitor customer Weeks of Supply reporting
    • Based on customer inventory levels, provide ordering recommendations and insight to future shipment expectations
  • Proactively identify and problem solve any opportunities, trends, or threats that may impact key customer initiatives

    Education & Qualifications

    • Bachelor’s degree in business/related discipline
    • 1-3 years Supply Chain experience, CPG industry preferred
    • SAP experience highly preferred

    Skills and Abilities

    • TEAM player with a positive attitude and ability to adapt to changing situations in a fast-growing company
    • PASSIONATE, with a desire to learn and collaborate.
    • Exceptional time management and organizational skills, self-starter with a high level of initiative and ADAPTABILITY
    • Demonstrates HUMILITY throughout the company daily
    • Aptitude to exhibit, RESPECT and protect Riverside’s Core Values in a changing environment
    • Results-orientated and entrepreneurial
    • Strong coordination and OWNERSHIP within cross-functional teams
    • Creative problem solver that can find mutually beneficial solutions for both customers and Riverside
    • Proficient computer knowledge: Microsoft Office, Work, Excel, PowerPoint, Outlook, etc.

    If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT) with the subject line
    Customer Supply Chain Analyst or click the apply button!

    Riverside Natural Foods is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.

    We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.